Co-Creating the Voice: Marketing x Sustainability x Ops
Document tone principles, claim thresholds, approved metrics, and red-flag phrases. Include examples of good, better, best copy. Keep it live, not a PDF fossil. Ask readers if they’d like a public template; we’ll release one if enough people subscribe.
Co-Creating the Voice: Marketing x Sustainability x Ops
Set quarterly claim reviews, pre-launch checklists, and a two-person proof system—ops plus comms. Tie sign-off to evidence links, not opinions. Share your cadence publicly and invite feedback to strengthen credibility and reduce internal fire drills.
Co-Creating the Voice: Marketing x Sustainability x Ops
Own mistakes fast. Publish what happened, what you learned, and the fix with dates. Keep the same measured voice in tough moments. Ask your community how they prefer updates—email digests, changelogs, or social threads—and follow through consistently.
